Contact us
Questions about stock, batch documentation or trade pricing? Our team answers within one working day.
Send an enquiry
Include an order reference if your question concerns an existing order.
Talk to us directly
Opening hours
- Monday – Friday
- 9.00 – 17.30
- Saturday – Sunday
- Closed
Orders placed before 3pm UK time on a working day are dispatched the same day.
Visit or write to us
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128 City Road, London, United Kingdom, EC1V 2NX
Open in Google Maps (opens in a new tab)Registered office and correspondence address. Not a trade counter — no collections.
Not registered with us yet?
Not registered with us yet?
Trade prices are visible to approved accounts only. Apply with your registration number — every application is checked by hand, usually within one working day.
Common questions
- When will my order arrive?
- Orders placed before 3pm UK time on a working day are dispatched the same day. Transit depends on the delivery service you choose at checkout — the shipping page lists every option, its cost and the carrier's estimate. Shipping and delivery
- Can I get batch documentation?
- Yes — batch paperwork and CE certificates are available on request. Include your order reference and the batch number from the pack, and the documents come back with the reply.
- Why can I not see prices?
- Keypill is a trade-only channel. Prices appear once your clinic's registration has been reviewed and approved — most applications clear within one working day. Open a trade account
- Do you accept returns?
- Sterile and temperature-controlled goods cannot go back into saleable stock once they leave a controlled chain, so there is no blanket returns window — each case is decided on its specifics. Report a problem in writing within 3 working days of receipt, with photographs, and send nothing back before written instructions. What to do if something is wrong